Quality Policy

– We provide a quality service in compliance with both national and international standards and regulations at every stage of health care.

– We receive, monitor and evaluate feedback from our patients, employees and processes. As a result of these evaluations, we identify areas of weakness and improvement, and we accept and undertake to establish a better quality management system by making continuous improvements for our patients, employees and hospital.

– We closely follow the technological and medical developments in the health sector and apply these developments in our treatment processes by adhering to deontological principles and protecting patient privacy.

– We provide quality and accessible healthcare services to all patients / patient relatives with an approach that respects ethical principles, attaches importance to patient safety and patient satisfaction.

Customer Satisfaction Policy;

As Trakyadent Oral and Dental Health Group;

– We closely follow the technological developments in the dental field and aim to ensure the satisfaction of our patients by using these developments in the treatment of our patients within the limits of ethical values and legal legislation.

– We see every feedback from our patients as an opportunity for us to improve, we evaluate these feedbacks objectively and make the necessary improvements. We respond to our patients’ feedbacks in a timely manner and make them feel valued.

– From senior management to physician assistants, from dentists to patient registration staff, all employees of the institution are happy to strive for quality and satisfaction-oriented service.

Complaint Management Policy;

– Requests from our patients are first evaluated by our Public Relations Specialist.

– Regarding these requests, our patients are called by our Public Relations Specialist within 24 hours and more detailed information is obtained.

– As a result of the feedback received, our Public Relations Specialist coordinates with the necessary departments and persons to resolve the patient’s requests.

– Within 5 working days at the latest, the patient who made the request is returned to the patient and the request is closed by ensuring the patient’s satisfaction. In case the patient is not satisfied, the request will be shared with the senior management and will be returned within 48 hours.

– In case the request cannot be closed, the senior management is informed about the issue. Additional activities to be carried out are determined and implemented.

– It is aimed to ensure satisfaction by informing the patient about the latest situation.